Customer Experience Manager
Full Time • Chicago
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Experience Manager – Flooring & Home Improvement
Location: 1657 N Kostner Ave, Chicago, IL 60639
Employment Type: Full-Time with paid Holidays and PTO
Salary Range: $50,000–$60,000 + Bonus Opportunities
Paid Vacation and PTO
Ready to Build Something Meaningful?
Employment Type: Full-Time with paid Holidays and PTO
Salary Range: $50,000–$60,000 + Bonus Opportunities
Paid Vacation and PTO
Ready to Build Something Meaningful?
Join a female-owned, fast-growing Floor Coverings International franchise and help deliver a best-in-class customer experience from day one.
This isn’t your typical office role — it’s an opportunity to help build and shape a business from the ground up. As our Customer Experience Manager, you’ll play a critical role in both daily operations and the full customer journey, ensuring every client receives a seamless, 5-star experience.
If you thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business — this role is for you.
What You’ll Do
Deliver an Exceptional Customer Experience
- Serve as the primary point of contact for customers via phone, text, and email
- Schedule appointments for Design Associates and manage follow-ups on open proposals
- Ensure a smooth, professional, and positive experience for every customer
- Support and execute local marketing initiatives to drive brand awareness
- Represent the business at home shows and community events (occasional evenings/weekends)
Keep Operations Running Smoothly
- Maintain an organized, welcoming office environment
- Manage calendars, scheduling, and internal coordination
- Update Salesforce daily with job progress and customer information (training provided)
- Partner with bookkeeping support and maintain accurate records in QuickBooks Online
- Assist in tracking projects, timelines, and customer communication
- Meet weekly with the Owner to review sales performance and project pipeline
Support Business Growth
- Take ownership of key administrative and operational functions
- Participate in weekly planning and strategy meetings
- Help improve processes and identify efficiencies
- Contribute ideas that shape the future of the business
What We’re Looking For
- Strong communication skills (especially over the phone)
- Highly organized with strong attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Experience with QuickBooks Online required
- Comfortable learning and using CRM systems (Salesforce experience is a plus)
- Self-motivated, proactive, and solutions-oriented
- Experience in flooring, construction, or home improvement is a plus (not required)
Why Join Us?
- Be part of a locally owned, female-led business
- Opportunity to grow with a company from the ground up
- Collaborative, entrepreneurial team environment
- Make a direct impact on customer experience and business success
- Competitive salary + bonus potential + PTO
Meet the Owner – Melissa
Melissa is the newest female franchise owner in Chicago and is preparing to officially launch her business this May. With over 20 years of experience in consumer brand marketing, she has led strategy and growth for nationally recognized personal care and food brands.
Now, she’s bringing that expertise into building a business rooted in her local community. Melissa is passionate about creating a team-oriented culture focused on exceptional service, growth, and community impact.
She and her husband Anthony have lived in Chicago for the past 10 years and are raising their two daughters in the city they love.
Ready to Apply?
If you’re organized, proactive, and excited to play a key role in delivering an outstanding customer experience — we’d love to hear from you.
Apply today and grow with us!
Compensation: $50,000.00 - $60,000.00 per year
Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.
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No experience required
Annual convention in Mexico
Paid training and company car for appointments
Extensive training programs and support
Opportunity for growth and advancement