Responsive recruiter

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Paid time off
Training & development

Job Title: Office Manager
Location: 2911 Pacific Ave, Greensboro, NC 27406

Company Overview:
Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:
As the Office Manager at Floor Coverings International, you will be an essential part of our team, driving business operations and enhancing the customer experience behind the scenes. You’ll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership, outstanding multitasking abilities, meticulous attention to detail to uphold our high standards, and exceptional communication skills. You will play a key role in maintaining a positive, efficient office environment that contributes to the success and growth of our franchise.

Key Responsibilities:

Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
Social Media Management: Regularly update and manage company social media accounts (Facebook, Instagram, Google Business, etc.), including posting before-and-after photos, promoting events, and maintaining consistent brand voice to increase online presence and community engagement.
Business Development: Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business.
Event Support: Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads.
Collaboration: Conduct weekly meetings to review new sales and current projects.
QuickBooks: Organize and report data to Bookkeeper.
Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What We’re Looking For:

Experience: Proven experience in office management; knowledge of the flooring industry is a significant asset, but not a requirement.
Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively.
Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
Proactive and Independent: Able to work without supervision, anticipate needs, and make decisions confidently.
Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc).
Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.

Compensation, Benefits and Perks:

Competitive Salary: $50,000–$60,000 based on experience.
Bonus Opportunities: Incentives to reward your success.
401(k) Match Opportunity: Take advantage of our 401(k) plan to start planning and saving for your financial future with ease.
Annual Company Convention Opportunity: Experience tremendous learning and celebrations at our annual company convention in Mexico.
Paid Time Off: PTO to support work-life balance, including but not limited to national holidays.
Company-Provided Equipment: Laptop and necessary technology for productivity.
Supportive Work Environment: Team-oriented culture focused on growth and development.
Professional Development: Paid training and ongoing learning opportunities.
Full-Time Schedule: Monday through Friday, with occasional weekends for events.

Meet Michael – Newest FCI Owner in Greensboro, NC

Michael is excited to bring Floor Coverings International to the Greensboro, NC area as its newest franchise owner. With a strong background in management and a proven track record of growing successful businesses throughout his professional career, Michael is now looking forward to building something of his own with FCI.

Before launching his FCI business, Michael served as Vice President for a music distribution company, where he led teams, drove growth, and oversaw major operations. His leadership experience and entrepreneurial mindset make him a natural fit for the FCI model.

A lifelong sports enthusiast, Michael is passionate about the NFL, NCAA Football, College Basketball, and the NHL. He proudly supports NC State, the Carolina Panthers, and the Carolina Hurricanes. When he’s not cheering on his favorite teams, you’ll likely find him on the golf course or enjoying a good poker game.

Family is also at the center of Michael’s life. He enjoys spending quality time with his loved ones, most of whom live in the Greater Greensboro area. He’s thrilled to build a business in the community he calls home and looks forward to serving his neighbors with the same energy and dedication he’s brought to every chapter of his career.

With his deep roots in the community, love for people, and dedication to excellence, Michael is excited to bring a fresh and personal approach to flooring solutions in the Greater Greensboro area.

Compensation: $50,000.00 - $60,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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